About Us

Tourbase was created by & for tourism operations by a team that has worked in the industry for years. Because of this, the software features intuitive systems that are designed to fuel your business from end-to-end including guide scheduling, retail services, open API connections and more. Sign up for one of our demos to learn more from our sales agents about how Tourbase can serve you!

Getting Started

We are happy to show you what the online reservation, online payment and online registration process look like to guests, as well as other guest-facing features. Please send us a message, and we will get back to you quickly to provide a demonstration of these guest-facing features.

We also encourage you to look at the outfitters listed on the right-hand side of our website, as many accept online reservations through Tourbase.

Yes! We would love to show you some of the key features and functionality. Click Get A Demo at the top right and provide some basic contact information, we will be in touch shortly.

Pricing & Support

While we do not offer any plan or schedule specific discounts, we do have multiple pricing models to best fit your business! Contact our sales team today to learn more about which option is right for you.

No. You only commit to Tourbase through the remainder of the billing cycle (i.e., the remainder of the month or the year, depending on your payment plan).

If you have the seasonal payment plan, we ask that you commit for one year of service. Learn more about our pricing here.

Tourbase is available 99.95% percent of the time (at least, that is our track record for the past two years). We even guarantee that it will be accessible 99.9% of the time. We work hard to ensure that updates run smoothly and that disruptions to your service are minimal. Occasionally, we do have to take the software offline for scheduled maintenance, but such maintenance is rare and is scheduled in such a way as to be least disruptive (off season, and late at night).

Set Up

In most cases, no. Every reservation management system has its own paradigm for storing trips, reservations and invoices, making it difficult to transition them into Tourbase. We are always willing to try, but generally such data cannot be directly imported. As a result, we often encourage customers to transition to Tourbase during their offseason, to decrease the need for duplicate data entry.

Although active reservations cannot be imported, we can sometimes extract past reservation information and associate it with customer records so that you can still see a customer’s history.

Please inquire with us if importing reservations and invoices is important to you, and we can work to identify a solution.

Yes! This somewhat depends on your existing software, but as long as there is an export feature or a way for us to access the raw database, we can move your existing customer records into Tourbase.

We can sometimes extract past reservation information as well, and reflect this information in the customer history, allowing you to retain the ability to differentiate your loyal customers.

There is no cost associated with importing customers into Tourbase.

Tourbase is intuitive and many people are able to learn their way around the software quite quickly. Despite the fast learning curve, some time is required to customize trips, upload appropriate attachments and truly personalize the software to your company. Since Tourbase provides substantial flexibility and customization, many outfitters want to take sufficient time to integrate all the different options and features before they begin using the software, thereby ensuring a smooth transition.

Each outfitter varies, depending on where it is are in the season, but most outfitters are able to customize the software and set up their upcoming season in two weeks. (From our experience, the range is between one and four weeks.) During this setup time, we work closely with you to teach you about the software, answer questions and point out potential features that you may want to take advantage of.

A new installation of Tourbase can be set up within a day. We simply need to collect general outfitter information from you, such as your logo, address and contact information. With this information, we can create a blank installation and give you access to the backend software (the software used by you and your staff to book and manage reservations).

For the premium edition, processing credit cards requires having a payment gateway account with one of our recommended providers. If you do not already have a payment gateway account, the payment gateway signup process may result in a slight delay before you can process credit cards in Tourbase.

For the online edition, creating the guest-facing website can take longer. In order to set up the website for guests, we will need to work with you and your hosting company to install Tourbase on a subdomain of your website (for example, “reservations.yourwebsite.com”). In addition, it will take our staff up to a week to customize the guest facing page to match the design of your existing website. On average, the guest facing website is active and available within a week.

Technical

Tourbase utilizes Stripe which offers competitive processing rates.  We particularly like Stripe because they are one of the few credit card processors that refunds the full processing fee when cancellations or refunds are processed.

Nope! With Tourbase’s advanced invoicing system, you can collect the full payment or just a deposit when creating a reservation.

Yes, Tourbase meets all the PCI standards set by the credit card industry for processing and storing credit card information. All credit card data is transmitted via SSL encryption, stored using industrial-grade encryption within the database and is only accessible to users of your installation. It is important that you take sufficient precautions within your office to ensure that all accounts remain secure, and that no credit card data is stored outside of Tourbase.

Tourbase receives ongoing PCI scans to ensure that our software is secure and not vulnerable to common internet threats.

We take care of backups for you, so you don’t have to worry. This is one of the great advantages of cloud-based software. Tourbase keeps incremental backups throughout the day in case of database corruption, and stores full backups of all data every night to a secondary machine. For added redundancy, data is even copied to an off-site server once a week, ensuring that there is no single point of failure.

Tourbase is a living piece of software… updates are always being released, ranging from the simple (improving instructions) to the substantial (releasing new functionality). Updates become immediately available to all customers using Tourbase. The intention is that Tourbase will continually become more powerful and easier to use.

Ready to see what Tourbase can do for you?

Let’s schedule a call with a quick demo and set you up with a trial period

Free 7 Day Trial

Fill out the form below and we’ll be in touch with information and a free demo installation so you can take it for a spin!